Contact
Talk to us
Send us a note with the form below, or write to the mailbox that matches your question. Either way a person reads it and replies to you — no ticket maze, no chatbot.
Send us a message
Tell us where your question belongs and where to reach you. We answer by email.
Or email us directly
Every address below is read by the team that owns it. Use these if you would rather not fill in a form, or if you need to attach something — and use the security address for anything that should not sit in a general inbox.
Sales and demos
Plans, volume pricing, procurement questions or a walkthrough for your team.
Security
Report a vulnerability or ask about our security practices.
[email protected]Reporting a vulnerability? The disclosure policy sets out scope and safe harbour, and our security.txt is published at the standard well-known path.
Accessibility feedback
Tell us about a barrier on our site or in our product — it goes to the top of the queue.
By topic
When you'll hear back
A person reads every message. Where we publish a response target, it lives on the service levels page, and this table points at it rather than repeating a number that page may change.
| Topic | What to expect |
|---|---|
| Support for an existing account | First-response targets by plan are published in our service levels. |
| Security reports | Acknowledged on the timeline in the service levels, whatever your plan. Scope and safe harbour are in the vulnerability disclosure policy. |
| Accessibility feedback | Answered on the timeline in the service levels, whatever your plan — it goes to the top of the queue. |
| Sales, pricing, procurement and press | A person replies by email. We do not publish a response target for these yet. |
Targets are goals, not guarantees, and they count business days as the service levels page defines them. If something is urgent, say so in your first line.
Public bodies
Built for organizations
Buying for a larger organization?
Book a 20-minute demo(opens in new tab)A 20-minute call with a person, screen-shared. Bring a domain and we can run the free document scan on it live, show what a verification report contains, and take pricing and procurement questions.
DocoMatic is built for organizations with public document obligations. If you are an individual who needs one document made accessible, start with the resources for individuals instead.
Before you write, many questions are already answered: pricing and volume rates, how verification works, procurement and payment methods, and which rule applies to you.
Buying for a public entity? Purchase orders and invoicing for larger orders, invoices paid by ACH, tax-exempt certificates and a W-9 on request are supported today; card payment opens with our billing launch. The data processing agreement, its student-records terms and the security and procurement pack are published for your review.
For anything that does not fit a path above, [email protected] reaches a person.
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The free website document scan inventories the documents on your public site and shows what a conversation with us would be about.