Terms of Service

These Terms of Service are an agreement between Monocubed, Inc., a company registered in Delaware ("DocoMatic", "we", "us"), and the organization that creates a DocoMatic account or signs an order for the service ("you", the "customer"). They apply to the DocoMatic platform, its API and its integrations.

By creating an account or signing an order, you accept these terms on behalf of your organization and confirm that you have the authority to do so. Individuals acting outside an organization are directed to our free tools and the for-individuals resources instead.

The other legal documents — the Privacy Policy, the Data Processing Agreement, the Service Levels and Support policy and the Acceptable Use Policy — form part of this agreement. If two documents conflict, this order applies:

• a signed order form, purchase agreement or contract between you and DocoMatic, including any addendum your law requires;
• the Data Processing Agreement, for the handling of personal information;
• these Terms of Service;
• the other policies listed above.

Pre-printed terms on a purchase order or invoice do not change this agreement unless both parties sign them.

DocoMatic is a document accessibility platform. It remediates PDFs and office documents toward WCAG 2.1 AA and PDF/UA, verifies each remediated file against published machine checks (and human review where the service level includes it), and produces verification reports and an audit trail for every file.

Depending on your plan, the service also includes monitoring of public domains for document inventory, integrations with document systems, and a public API. Features may change; material changes that reduce what you have paid for are notified in advance.

Everything you consume is measured in credits. Plans, credit packs and current prices are published on the pricing page and render from a versioned public price book; existing subscriptions keep their price until renewal.

Reservation model: when a job starts, credits are reserved — not charged. They are consumed only when the document passes its service level's verification threshold, and released automatically if it does not. Stuck jobs release their reservation after 24 hours.

Re-runs of the same document version at the same or a lower level are free within 30 days; upgrading to a higher level costs only the difference; after 30 days a same-level re-run costs 25%.

Unused monthly plan credits roll over one month, capped at 100% of the monthly allotment. Credit packs expire on their own published schedule.

Upgrades take effect and prorate immediately; downgrades and cancellations take effect at the end of the billing period, with credits usable until then.

The verification guarantee describes the no-charge-below-threshold policy in full.

Credits reserved for a document that fails its verification threshold are released automatically — this is the default remedy and requires no request.

Monetary refunds are handled case by case by support: within 7 days of a first purchase if the credits are unused, and for platform faults on their merits.

You can dispute a charged document within 30 days by emailing [email protected]. A person on our team decides; if the dispute is upheld, the credits are returned and the defect is logged against our test corpus.

All refunds and dispute outcomes are logged with a reason.

You keep all rights to the documents you upload and to the remediated outputs, reports and audit records produced from them. You give DocoMatic a limited permission to process your documents only to provide the service to you.

You are responsible for having the rights, and any required legal basis, to process the documents you upload. Where your documents contain personal information, the Data Processing Agreement governs how we handle it on your behalf.

We never use your documents to train AI models. Image descriptions for alt text use an outside AI provider only under a contract that forbids training on your documents and keeps no copy of them; otherwise our own software is used. Your administrators can turn outside AI off for your organization, and then only our own software is used. The current providers are listed on the security page.

If you send us suggestions or feedback, we may use them to improve DocoMatic without any obligation to you. We may also use aggregated, de-identified usage data that does not identify you or any individual to operate and improve the service.

DocoMatic and its licensors own the platform, its software and its documentation. During your subscription, you may use the service for your organization's own purposes (and, on agency and partner plans, for your clients). You may not copy, resell or reverse-engineer the platform, except where the law allows it.

Use of the platform and the free public tools is also subject to the Acceptable Use Policy. We may suspend accounts that violate it, after notice where practicable.

Verification means that a remediated file passed the published machine checks for its service level (for example veraPDF PDF/UA-1 validation and documented score thresholds), plus human review where the level includes it, against the stated standards as they existed at the time of processing.

• Verification is not a warranty that your organization complies with the ADA, Section 504, AODA or any other law.
• Verification results and anything on this site are not legal advice.
• Verification is not a guarantee against complaints, audits or lawsuits.
• Standards and their interpretations evolve; verification reflects the stated standards at the time of processing.

What we do promise is narrower and concrete: if a document does not reach its level's verification threshold, you are not charged for it. See the verification guarantee.

Each party will keep the other's non-public information confidential, use it only for this agreement, and share it only with people who need it for that purpose and are bound to keep it confidential. This does not apply to information that is public, that the receiving party already had or developed independently, or that it received lawfully from someone else.

If you are a public body, public-records, freedom-of-information or open-meetings laws may require you to disclose records. Nothing in this agreement prevents you from complying with those laws. Where the law allows, please tell us before you release our confidential information, so that we can ask for it to be protected.

The free trial runs 14 days; when it expires, the account becomes read-only for 30 days, after which its documents may be deleted unless you convert to a paid plan.

You can cancel at any time, effective at the end of the billing period; credits remain usable until then.

After a failed payment, processing is paused first, the account later becomes read-only, and access is eventually blocked, following the published billing rules and their notice periods.

We may suspend or terminate accounts for material violations of these terms or the Acceptable Use Policy.

If you are a public body and the funds for a future subscription period are not appropriated, you may end the subscription at the end of the last funded period by written notice, without penalty.

You can download your documents, outputs and reports from the app at any time, and we will help with a complete export on request, including before an account closes. After closure, we delete your data as the Data Processing Agreement describes (section 9). Automatic deletion at the end of a retention period is not switched on yet; see the Privacy Policy, section 5.

We will provide the service with reasonable skill and care and substantially as described on this site. If it does not work that way, tell us: we will try to fix the problem, and if we cannot fix it within a reasonable time, you may end the affected subscription and receive a refund of fees you prepaid for the unused period. Each party also confirms that it has the authority to enter into this agreement.

Disclaimer. Except for the promises made in these terms, and to the extent the law allows, the service is provided "as is" and "as available". We disclaim all other warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise that the service will be uninterrupted or error-free, or that any document, report or verification result will make your organization compliant with any law.

Cap. Each party's total liability arising out of or relating to this agreement, under any legal theory, is limited to the fees you paid or owe for the service in the 12 months before the claim arose. If no fees were paid or owed in that period (for example, during a free trial), the limit is US$100.

Excluded damages. Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or goodwill, even if it was told they were possible.

What these limits do not cover. These limits do not apply to a party's fraud or wilful misconduct, to your obligation to pay fees that are due, or to any liability that the applicable law does not allow to be limited.

Many of our customers are public bodies — school districts, municipalities, counties, special districts, public colleges and universities, and state or provincial agencies. The constitution, statutes, charter or procurement rules that govern a public body may prohibit or limit some contract terms, such as limitations of liability, indemnities, governing-law and venue clauses, automatic renewal, or payment in advance.

If you are such a body, any term of this agreement that the law governing you prohibits applies only to the extent that law permits. The rest of the agreement stays in effect.

A signed order form, purchase agreement or contract between you and DocoMatic, including any addendum your law requires, prevails over these terms where they conflict.

Nothing in this agreement waives any immunity or other legal protection that the law gives a public body. These terms ask you for no indemnity.

This agreement is governed by the laws of the State of Delaware and applicable United States federal law, without regard to conflict-of-laws rules. The state and federal courts located in Delaware have exclusive jurisdiction over any dispute that is not resolved informally, and each party consents to them.

Exception for governmental customers: if you are a governmental entity and the law that governs you requires your contracts to be governed by the law of your own state or province, or requires disputes to be heard in its courts, then that law and those courts apply instead, to the extent required.

Before starting legal proceedings, each party will first try to resolve a dispute by referring it to a senior representative of each party for at least 30 days, unless a party needs urgent relief to protect its rights. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Notices: we send notices about your account to your account administrators by email. Legal notices to us go to [email protected], with a copy by mail to Monocubed, Inc., 651 North Broad Street, Suite 206, Middletown, DE 19709, United States.

Events beyond control: neither party is responsible for a delay or failure caused by events beyond its reasonable control, such as natural disasters, widespread internet or power failures, or acts of government. This does not excuse payment of fees that are due.

Transfer: neither party may transfer this agreement without the other's written consent, except to a successor in a merger, reorganization or sale of substantially all of the relevant business or functions, with written notice to the other party.

Relationship: the parties are independent contractors. Nothing in this agreement creates a partnership, agency or employment relationship.

Whole agreement: this agreement, with the documents it includes and any signed order, is the whole agreement on its subject. If a provision is unenforceable, the rest remains in effect. Not enforcing a term is not a waiver of it.

Survival: the terms on fees owed, your content, confidentiality, data deletion, disclaimers, limitation of liability, public bodies and governing law continue after the agreement ends.

We may update these terms. For a material change, we post the new version on this page and email your account administrators at least 30 days before it takes effect, and we update the version and effective date at the top. If you do not accept a material change, you may cancel before it takes effect and receive a refund of fees you prepaid for the period after that date. A change never alters a signed contract unless both parties agree in writing, and price changes never affect an existing subscription before its renewal.

Questions about these terms: [email protected]. Postal address: Monocubed, Inc., 651 North Broad Street, Suite 206, Middletown, DE 19709, United States.