Legal
Legal
The agreements and policies that govern the use of DocoMatic. Each document shows its version and effective date at the top.
The English version governs. Translations are provided for convenience.
Terms of Service
Version 1.0The agreement covering the service, accounts, credits and billing, your content, what verification promises, liability, the terms for public bodies, governing law and termination.
Effective date: September 16, 2026
Privacy Policy
Version 1.0What we collect, why, how long we keep it, where it is stored, who helps us process it, and how to exercise your privacy rights.
Effective date: September 16, 2026
Data Processing Agreement
Version 1.0Processing roles, security measures, sub-processors, breach notice, Canadian transfers, audits, deletion, and the terms for student records (FERPA) and health information (HIPAA).
Effective date: September 16, 2026
Service Levels and Support
Version 1.0How availability is measured and published, maintenance and incidents, support response targets by plan, and why there is no uptime guarantee or service credit yet.
Effective date: September 16, 2026
Acceptable Use Policy
Version 1.0What you may and may not do with the DocoMatic platform and its free public tools.
Effective date: September 16, 2026
When we make a material change to one of these documents, we update its version and effective date and email account administrators at least 30 days before the change takes effect.
Which document answers which question
| If you need to know… | Read |
|---|---|
| What the service commits to, and what it does not | Terms of Service §8, what verification means |
| What happens to the documents you upload | Privacy Policy §4Data Processing Agreement |
| How long documents are kept | Privacy Policy §5, retention |
| What to send your privacy office | Data Processing Agreement |
| Whether there is an uptime guarantee | Service Levels and Support §2, availability |
| How fast support replies | Service Levels and Support §6, support by plan |
| What you may and may not upload | Acceptable Use Policy |
| FERPA or HIPAA terms | Data Processing Agreement §10, FERPAData Processing Agreement §11, HIPAA |
| Our own accessibility conformance | Accessibility statement |
Related pages
Accessibility statement
How this website and the DocoMatic app conform, known issues, and how to report a barrier.
Security
How we protect what you send us, the current sub-processor list, and how to report a vulnerability.
Verification guarantee
The policy that governs billing: credits are reserved, released below threshold, and the re-run, refund and dispute rules in full.
Change history
| Date | Document | Change |
|---|---|---|
| All five documents | Version 1.0 — initial publication |